At PKR333, we take the privacy of our players seriously. This Privacy Policy describes how PKR333 ("we", "us", "the Platform") — accessible at pkr333.ws — collects, uses, stores and protects the personal information of users ("you", "the Player") when you access or use any part of the PKR333 platform, including registration, gaming, betting, payment transactions, customer support and promotional activities.
This policy applies to all personal data collected through pkr333.ws, through your registered account, through our mobile-optimised web interface, and through any communication you have with our support team. It should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which form part of the complete agreement between you and PKR333.
By registering an account or continuing to use PKR333 after this policy has been updated, you confirm that you have read this Privacy Policy, that you understand its contents and that you consent to the data practices described herein. If you do not agree with any part of this policy, please do not use the platform or contact us immediately to discuss your concerns.
Plain language commitment: We have written this Privacy Policy to be genuinely readable. If any section is unclear, please contact our support team and we will explain it in plain Urdu or English. Your understanding of how your data is handled matters to us.
PKR333 is the data controller for all personal information collected through the pkr333.ws platform. As data controller, we determine the purposes and means by which your personal data is processed. For all privacy-related queries, data access requests and data deletion requests, please contact us using the details provided in Section 14 of this policy.
Data Controller: PKR333 • Website: pkr333.ws • Contact: support@pkr333.ws • Jurisdiction: Pakistan
PKR333 collects personal data only to the extent necessary to provide our services, fulfil legal obligations and maintain the security and integrity of the platform. The following table summarises the categories of data we collect:
| Category | Data Items | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, photograph (when verification is required) | Age verification, identity verification, fraud prevention |
| Contact Data | Mobile number, email address | Account communication, security codes, withdrawal confirmation, support |
| Account Data | Username, password (hashed), account preferences, responsible gaming settings | Account access, platform personalisation, responsible gaming tools |
| Financial Data | Easypaisa/JazzCash/NayaPay/SadaPay wallet numbers, bank account details (IBFT), card last four digits | Processing deposits and withdrawals, fraud detection, AML compliance |
| Transaction Data | Deposit and withdrawal history, bet history, bonus history, referral records | Account management, regulatory compliance, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, session duration, pages visited | Security monitoring, fraud prevention, platform performance improvement |
| Communication Data | Support chat transcripts, email correspondence, in-app messages | Customer support, dispute resolution, service quality improvement |
We do not collect sensitive personal data such as religious beliefs, ethnic origin or health data except to the extent that health information is voluntarily provided in the context of a responsible gaming self-exclusion request, in which case it is used solely for the purpose of administering the exclusion.
PKR333 collects your personal data through the following means:
- During account registration when you provide your name, date of birth, mobile number and payment details;
- When you make a deposit or withdrawal and provide payment method information;
- When you contact our support team via live chat or email;
- When you respond to surveys or promotional communications;
- When you submit identity verification documents at our request.
When you use the PKR333 platform, we automatically collect certain technical data including your IP address, device information, browser type and in-session behaviour data (pages visited, time spent, clicks) through cookies and similar tracking technologies. See Section 10 for full details of our cookie practices.
In certain circumstances PKR333 may receive data about you from third-party identity verification services (used to verify your CNIC and date of birth), payment processors (for transaction confirmation and fraud screening) and anti-money laundering screening services. We only request data from third parties where it is necessary and proportionate to fulfil a specific compliance obligation.
PKR333 uses your personal data for the following purposes:
- Account management: Creating and maintaining your account, verifying your identity and age, processing your transactions and enabling access to all platform features;
- Service delivery: Processing bets and game participation, crediting winnings and bonuses, processing deposits and withdrawals via your chosen PKR payment method;
- Security and fraud prevention: Detecting and preventing fraudulent activity, multiple account abuse, bonus abuse, money laundering and other activities prohibited under our Terms and Conditions;
- Legal and regulatory compliance: Meeting our obligations under applicable anti-money laundering regulations, age verification requirements and any other legal obligations;
- Responsible gaming: Administering deposit limits, cooling-off periods and self-exclusion arrangements; monitoring for signs of problematic gaming behaviour in line with our responsible gaming commitments;
- Customer support: Responding to your enquiries, resolving disputes and improving the quality of our support service;
- Platform improvement: Analysing anonymised usage data to understand how players interact with PKR333 and identify areas for improvement;
- Marketing communications: Where you have provided consent, sending you information about promotions, bonuses and new features at PKR333. You can withdraw this consent at any time.
PKR333 does not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review.
Every instance of data processing at PKR333 has a defined legal basis. We process your personal data on one or more of the following grounds:
- Contract performance: Processing necessary to provide the services you have contracted for when registering an account, including account management, transaction processing and game provision;
- Legal obligation: Processing required to fulfil our legal obligations, including anti-money laundering checks, age verification and record-keeping requirements;
- Legitimate interests: Processing necessary for the legitimate interests of PKR333, including fraud prevention, platform security, responsible gaming monitoring and anonymous analytics — provided those interests are not overridden by your privacy rights;
- Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw this consent at any time without affecting your account.
PKR333 does not sell your personal data. We share your data only in the following circumstances and only to the minimum extent necessary:
Transaction data is shared with Easypaisa, JazzCash, NayaPay, SadaPay, bank partners (IBFT) and Visa/Mastercard networks solely to process your deposits and withdrawals. These processors are contractually bound to handle your data in accordance with applicable data protection standards and may not use it for their own marketing purposes.
Where required, identity data may be shared with third-party verification services to confirm your age and identity in accordance with our age verification obligations. Verification services are selected carefully and are contractually obligated to protect the data we share with them.
PKR333 will disclose personal data to law enforcement or regulatory authorities where we are legally required to do so, or where disclosure is necessary to prevent or investigate fraud, money laundering or other criminal activity. We will notify you of any such disclosure where we are legally permitted to do so.
In the event that PKR333 is subject to a merger, acquisition or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you via your registered mobile number or email before your data is transferred and becomes subject to a different privacy policy.
We do not share your personal data with advertising networks, social media platforms or data brokers for marketing purposes. Full stop.
PKR333 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML regulation, dispute resolution |
| Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| Communication Data | 2 years from last contact | Dispute resolution, quality assurance |
| Technical / Log Data | 12 months | Security monitoring, fraud investigation |
| Self-Exclusion Records | Permanent (minimum 6 years post-exclusion) | Responsible gaming obligations |
When data is no longer required for any legitimate purpose, it is securely deleted or anonymised. Anonymised aggregate data (which cannot be used to identify any individual) may be retained indefinitely for statistical analysis and platform improvement.
PKR333 takes the security of your personal data seriously and has implemented the following measures to protect it:
- Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher. All data stored at rest is encrypted using AES-256;
- Access controls: Access to personal data within PKR333 is restricted on a strict need-to-know basis. Staff with access to personal data are bound by confidentiality obligations;
- Password security: Account passwords are never stored in plain text. They are hashed using a strong one-way hashing algorithm so that even PKR333 staff cannot view your password;
- Two-factor authentication: Security codes sent to your registered mobile number provide an additional layer of account protection for sensitive actions including withdrawals and password changes;
- Regular security audits: PKR333 conducts periodic security assessments to identify and remediate vulnerabilities before they can be exploited;
- Fraud monitoring: Automated systems monitor all accounts continuously for unusual activity patterns that may indicate fraud, account takeover or other security threats.
No system is completely immune to security incidents. In the unlikely event of a data breach that affects your personal data, PKR333 will notify affected players promptly via their registered mobile number or email address and will take immediate steps to contain and remediate the incident.
As a PKR333 player, you have the following rights over your personal data. To exercise any of these rights, please contact us using the details in Section 14. We will respond within 30 days of receiving a valid request.
To exercise any of these rights, email support@pkr333.ws with the subject line "Privacy Request" and a description of your request. We may need to verify your identity before processing the request. We will not charge a fee for reasonable requests and will respond within 30 days.
PKR333 is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. Our registration process includes date-of-birth verification, and we may require CNIC documentation to confirm age at any time.
If you are a parent or guardian and believe that a minor has created an account or provided personal data to PKR333, please contact us immediately at support@pkr333.ws. We will investigate the matter promptly, close any underage account and delete the associated data as required.
PKR333 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we provide. When material changes are made we will notify registered players via their registered mobile number or email address at least 7 days before the changes take effect, and we will update the effective date displayed at the top of this page.
Continued use of the platform after the effective date of any updates constitutes acceptance of the revised Privacy Policy. If you do not agree with the revised policy, please contact us to discuss your options, including account closure if you prefer not to continue under the new terms.
For any questions, concerns or requests related to this Privacy Policy or to your personal data, please contact PKR333 through the following channels:
Email: support@pkr333.ws (use subject line "Privacy Request")
Live Chat: Available 24/7 through your logged-in PKR333 account dashboard
Response Time: Within 2 minutes via live chat; within 30 days for formal data requests via email
For responsible gaming related data requests, such as self-exclusion status or responsible gaming history, please visit our Responsible Gaming page which has dedicated contact details and guidance for sensitive enquiries.